Before installing, make sure that your device:
- Supports eSIMs (see What devices support eSIM? or How do I check if my iOS device supports eSIM?).
- Is carrier-unlocked
- Has a stable internet connection (preferably Wi-Fi)
Where can I find the eSIM installation instructions in the Airalo app?
You can find all the instructions to install your eSIM by doing the following.
- Open the Airalo app.
- Go to My eSIMs and select your eSIM.
- Go to the section "Ready to use your eSIM?"
- Select Install or share.
To view the manual instructions, select View other options then View instructions under Manual instrutions.
Why can't I find the installation instructions after I install my eSIM?
When Airalo detects your eSIM is installed, the instructions to add the eSIM may no longer be visible in the app — you will see the "How to connect" section instead so you can connect to a network and use your eSIM.
If you need to reference the installation instructions for any reason, you can reference the installation instructions PDF attached to your order confirmation or eSIM delivered email.
How to install an eSIM manually on iOS?
- Open Settings
- Select Cellular (or Mobile Data)
- Select Add eSIM (or Add Cellular/Mobile Data Plan)
- Select Use QR Code, then Select Enter Details Manually
- Enter the SM-DP+ Address, Activation Code, and Confirmation Code (if provided)
- Select Next, then Select Continue twice
- Wait a few minutes for your eSIM to activate, then Select Done
- Choose a label for your eSIM (e.g., “Airalo”)
- On the Default Line pages:
- Select your Primary line for calls and SMS
- Select your Primary line for iMessage & FaceTime
- Select your Airalo eSIM for Cellular/Mobile Data
- Make sure Allow Cellular Data Switching is turned OFF
*If your eSIM supports calls and texts besides data, you may select it for calls and SMS.
How to connect to a network
- Go to Settings > Cellular and select your new eSIM.
- Enable Turn On This Line.
- Go to Settings > Cellular > Cellular Data > and select your new eSIM, if not selected.
- Disable Allow Cellular Data Switching.
- Go to Settings > Cellular > Default Voice Line and select your new eSIM for calls and SMS (if your package includes calls and texts).
- Go to Settings > Cellular and select your new eSIM.
- Select Network Selection and disable Automatic.
- Select the eSIM’s network (see “Network”) — it may take a moment to appear.
- Go to Settings > Cellular > and select your new eSIM.
- Select Cellular Data Network and enter the APN into all the APN fields for your new eSIM (if required).
- Enable Data Roaming for your new eSIM (if required).
- Turn Airplane Mode on and off.
If you need more assistance, please contact our support team, and we'll be happy to help.
Prefer another method?
How to install an Airalo eSIM directly on an iOS device
How to install an Airalo eSIM via a QR Code on an iOS device
