In this article:

• How do I know if I'm using the new Airalo or the public Airalo?
• How do I activate my eSIM once I arrive?
• Where does my eSIM work?
• When can I install my eSIM?
• What is the eSIM's validity policy?

You can use your eSIM once your device connects to a supported network in your destination's coverage area. If you have already installed it before traveling, it connects automatically as soon as you arrive.

If you haven't installed it yet, install it as soon as you have a stable internet connection, then follow the activation steps below for your version of the Airalo app.

How do I know if I'm using the new Airalo or the public Airalo?

• If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup, and after that, whenever you buy a new package for your desired destination, it will be added to that same device automatically—no new eSIM needed.
• If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.

How do I activate my eSIM once I arrive?

Make sure your eSIM line is turned on and selected for data in your phone settings. Your eSIM will connect automatically once you're in range of a supported network at your destination.

If you're using the new Airalo, your package will activate automatically when your device connects to a supported network.

Where does my eSIM work?

Your eSIM only works within its designated coverage area (e.g., a France eSIM only works in France). Installing it before you're in that area won't give you a connection — even if you've completed all the setup steps.

When can I install my eSIM?

As early as possible, whenever you have a stable internet connection — ideally before you travel. Just check your package's validity policy first, since some plans may start counting down as soon as you install, even outside the coverage area.

• Public Airalo: You may need to install a new eSIM for each trip or destination, depending on the type of eSIM you're using. If you're using a Regional or Global eSIM, one eSIM can cover multiple destinations, so you only need to install it once. You can then top it up if you run out of data.
• New Airalo: Setup only happens once per device. Every new package you buy afterward is added automatically to that same connection — no reinstalling needed for future trips.

What is the eSIM's validity policy?

The validity policy determines when your package's validity period starts. You can check it in the package details before or after purchase.

• Most packages: Validity starts once the eSIM connects to a supported network in its coverage area. If you install outside the coverage area, the countdown starts when you arrive.
• Rare packages: Validity starts as soon as the eSIM is installed, even if you're outside the coverage area.

What is a validity period?

The amount of time your package stays active. For example, a 1 GB / 7-day package gives you 7 days of validity — the 1 GB is available for use throughout the entire period, not per day.

If you have any more questions, feel free to reach out. Our support team is available 24/7 and always happy to help.