Some telecommunication regulations require identity verification before using mobile services. Whether you need to complete an electronic Know Your Customer (eKYC) process depends on the package or eSIM you are purchasing.

Do I need eKYC with the new Airalo?

In most cases, no. The new Airalo is designed for seamless travel and does not require identity verification for most destinations.

If a specific regulation or destination requires verification, the app will automatically prompt you to complete the process before finalizing your purchase.

Do I need eKYC with the public Airalo?

Some eSIMs (especially those providing local phone numbers or voice/SMS capabilities) still require eKYC verification depending on local country laws.

For eSIMs that require identity verification:

1. You will see VERIFY YOUR IDENTITY instead of the regular purchase option.
2. You must complete verification before the purchase can be finalized.

How do I know if I'm using the new Airalo or the public Airalo?

• If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup, and after that, whenever you buy a new package for your desired destination, it will be added to that same device automatically—no new eSIM needed.
• If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.

What is eKYC and how does it work?

eKYC is a secure identity verification process handled electronically via trusted third-party providers.

How to complete verification (when prompted):

1. Tap VERIFY YOUR IDENTITY on the package page.
2. Prepare a valid government-issued document (such as a passport) and proof of address if prompted.
3. Follow the on-screen prompts to complete the document scan or photo verification.
4. Once submitted, you will receive an in-app notification and email as soon as your documents are verified so you can proceed with your purchase.

If you have any questions or experience issues during identity verification, our Support Team is available 24/7 to help!