In this article:

• What's an ICCID?
• When do I need my ICCID?
• How can I find my eSIM's ICCID?
• How can I identify which eSIM I'm using via its ICCID?
• How can I check which eSIM is being used for mobile data?

What's an ICCID?

An ICCID (Integrated Circuit Card Identifier) is an 18- to 22-character code that identifies a SIM card or eSIM. It includes information about a SIM's country, home network, and identification number. No SIM card has the same ICCID.

When do I need my ICCID?

Your eSIM's ICCID helps you identify a specific eSIM, especially if you have multiple eSIMs installed on your device.

You may need it to:

• Locate an eSIM: Check which eSIM corresponds to a specific purchase or installation.
• Manage multiple eSIMs: Distinguish between your eSIMs when you have more than one installed on your device.
• Contact Airalo Support: Provide the correct ICCID when requesting help with a specific eSIM.

How can I find my eSIM's ICCID?

You can find your eSIM's ICCID in your Airalo account through the app or website. Make sure you're logged in to the account used to set up your device or purchase the eSIM.

The steps depend on which version of Airalo you're using.

How do I know if I'm using the new Airalo or the public Airalo?

• If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly “My eSIMs”) to complete setup. After that, whenever you buy a new package for your desired destination, it will be added to that same device automatically, with no new setup needed.
• If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.

Using the Airalo app

If you're using the new Airalo:

1. Log in to your Airalo account.
2. Go to the Packages tab.
3. Select the package.
4. Tap the three dots in the top-right corner.
5. Select View ICCID.
6. Tap the copy icon beside the ICCID number.
7. Paste the ICCID into your email or chat conversation if you're contacting Support.

If you're using the public Airalo:

1. Log in to your Airalo account.
2. Go to My eSIMs.
3. Select the relevant eSIM and tap Details.
4. Tap the copy icon beside the ICCID number.
5. Paste the ICCID into your email or chat conversation if you're contacting Support.

Using the Airalo website

If you're using the new Airalo:

1. Log in to your Airalo account.
2. Go to the Packages tab.
3. Select the package.
4. Click the three dots in the top-right corner.
5. Select View ICCID.
6. Click the copy icon beside the ICCID number.
7. Paste the ICCID into your email or chat conversation if you're contacting Support.

If you're using the public Airalo:

1. Log in to your Airalo account.
2. Go to My eSIMs.
3. Select the relevant eSIM and click Details.
4. Click the copy icon beside the ICCID number.
5. Paste the ICCID into your email or chat conversation if you're contacting Support.

How can I identify which eSIM I'm using via its ICCID?

If you have multiple eSIMs installed on your device and aren't sure which one corresponds to your Airalo purchase, you can compare its ICCID with the number displayed in your device settings.

1. Find your eSIM's ICCID in your Airalo account: Follow the instructions above to locate the ICCID of the relevant package or eSIM.
2. Find the ICCID in your device settings: Open your device settings and look for the SIM or eSIM information. The location varies depending on your device model and operating system.
3. Compare the ICCIDs: Match the ICCID from your Airalo account with the numbers displayed in your device settings. If they match, you've identified the corresponding eSIM installed on your device.

If you have multiple eSIMs installed, repeat these steps to identify each one.

How can I check which eSIM is being used for mobile data?

Once you've identified which eSIM you’re using with the ICCID, you can check which eSIM is selected for mobile data in your device settings. The steps depend on your device's operating system.

On iOS devices (iPhone)

1. Open Settings on your device.
2. Tap Cellular or Mobile Data.
3. Select Cellular Data or Mobile Data.
4. Check which plan is selected for mobile data.

If you have multiple eSIMs installed, your device will display the available plans, provided they are turned on under Cellular Plans.

On Android devices

1. Open Settings on your device.
2. Go to Network & Internet.
3. Select Mobile Network.
4. Check the active plans to identify which eSIM is being used.

Note: Please note that the steps may vary depending on your device model and Android version. These instructions do not apply to Samsung devices.

If you have multiple eSIMs installed, your device may display the eSIM's label. This is the nickname you assigned to the eSIM during installation.

On Samsung devices

1. Open Settings on your device.
2. Tap Connections.
3. Select SIM Card Manager.
4. Scroll down to Preferred SIM card.
5. Check which line is selected under Mobile Data.

This shows which SIM or eSIM is currently selected for mobile data.

If you can't identify your eSIM or determine which one is being used for mobile data, contact our Support team. We're available 24/7 and always happy to help.