Being offline when you land in a new country with no service can make setting up connectivity tricky. How offline access works depends on whether you're using the new Airalo or the public Airalo.
How do I know which version of the app I'm using?
- If the app asks you to set up your device once and your primary tab is named Packages (formerly “My eSIMs”), you're using the new Airalo. Once you've set up your device, any package you buy is added to that same device automatically - no new setup needed.
- If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.
How offline access works
Offline access works differently depending on whether you're using the new Airalo or the public Airalo.
If you're using the new Airalo
The new Airalo allows limited access to Airalo services even without an active data package or internet connection. You can:
- Open the app and start the setup process, even without an active package.
- Buy a package, including after landing at your destination without an active package, as long as your device is already set up and connected to a supported network.
- Access support.
- View key troubleshooting prompts.
However, this limited access does not allow general internet browsing and is not the same as having free data.
If you're using the public Airalo
If your device is offline, the Offline Mode screen will automatically appear in the app, allowing you to access saved, static activation and troubleshooting instructions for your installed eSIM.
To use Offline Mode:
- You must have already purchased and installed your eSIM while connected to the internet.
- You need an active internet connection (Wi-Fi or cellular) to download and install an eSIM.
- You can review saved setup instructions, such as APN settings and Data Roaming instructions, while offline.
- You cannot purchase new eSIMs or complete initial eSIM installations while offline.
Offline Mode is strictly for reviewing your saved setup instructions.
If you have any more questions or require further assistance, please reach out to our support team - we're available 24/7 and always happy to help.
