The answer to this question will depend on whether you are using the public Airalo or the new Airalo.
Here’s how to tell which one you’re using:
- If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly “My eSIMs”) to complete setup. After that, whenever you buy a new package for your desired destination, it will be added to that same device automatically, with no new setup needed.
- If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.
If you’re using the new Airalo
With the new Airalo, yes, you can set up your device again as many times as needed.
- Unlimited setups: You can remove the setup and set up your device again as many times as you like.
- In-app setup: If a setup attempt fails or you remove the setup from your device, you can retry the setup flow directly within the Airalo app.
- One setup per device: You do not need to set up anything new for every trip. Once your device is set up, buy packages from the Store for your destinations, and they will be added automatically to your device.
Note: Each device can only have one setup linked to it. You cannot set up your device more than once at the same time.
If you’re using the public Airalo
You can only install your eSIM on one device. It can’t be transferred to another device after being installed. If you delete the eSIM from a device, it’s possible that it can’t be reinstalled. In some instances, you can reinstall an eSIM on the same device.
On iOS devices, you’ll encounter an error if you exceed the number of installs for the same eSIM. You’ll see either “Mobile Plan Cannot be Added,” “The code is no longer valid,” or a similar message.
If you’re having issues with eSIM installation, please reach out to our support team. We’re available 24/7 and always happy to help.
Related support
How can I remove an eSIM from my iOS device?
How do I set a data limit on my Android device?
