If you start using a new device, the steps depend on which version of the Airalo app you have. In both versions, an eSIM or package already assigned to one device cannot be transferred to another device.

In this article:

• Can I install my eSIM from my current device on my new device?
• What happens to the packages on my old device?
• I still have data remaining on my old device. How can I use it?
• My old device is broken or unusable. What can I do?

How do I know if I'm using the new Airalo or the public Airalo?

• If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup, and after that, whenever you buy a new package for your desired destination, it will be added to that same device automatically—no new eSIM needed.
• If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.

Can I install my eSIM from my current device on my new device?

No. eSIMs in the public Airalo can only be installed on one device. Once installed, the eSIM cannot be moved to another device.

With the new Airalo, each device requires its own one-time setup. Download the Airalo app on your new device, sign in to your account, and follow the setup flow to create a separate eSIM for that device.

What happens to the packages on my old device?

Packages remain tied to the device they were originally added to. They cannot be moved or reassigned to your new device, even if both devices are registered to the same Airalo account.

To connect your new device, complete the separate setup on that device and purchase a package for it. When buying on the Airalo website, you can choose which registered device should receive the new package.

I still have data remaining on my old device. How can I use it?

You can continue using the remaining data on the original device. If that device supports hotspot sharing, you may also be able to connect your new device through a personal hotspot. The package itself cannot be transferred.

My old device is broken or unusable. What can I do?

Set up your new device separately in the Airalo app and purchase a new package for it. Any eSIM or package tied to the unusable device remains assigned to that device and cannot be recovered or transferred to the new one.

If you need help setting up your new device or reviewing your options, contact our support team. We're here to help.