Can I use 5G with my eSIM?

Airalo sells several eSIMs with access to 5G networks — these networks are only accessible in supported countries and regions.

Your ability to access 5G networks may depend on your device.

Where you check whether your eSIM or package supports 5G depends on whether you're using the new Airalo or the public Airalo.

How do I know if I'm using the new Airalo or the public Airalo?

If the app asks you to set up your device once and add packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup. After that, whenever you buy a new package for your desired destination, it will be added to that same device automatically — no new eSIM needed.
If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.

If you're using the new Airalo: Go to Packages and select your package. Under the Network section, if a listed network has "5G" next to it, your package can use 5G with that network.
If you're using the public Airalo: Go to My eSIMs, select your eSIM, and tap View details. Under the Network section, if a listed network has "5G" next to it, your eSIM can use 5G with that network.

Airalo can't always guarantee 5G coverage, even if you're using a supported device and are connected to a supported network.

Depending on your location, the network signal for 5G may not be strong enough. In these cases, the connection may drop to 4G, LTE, or lower.

If you have any more questions or require further assistance, please reach out to our support team — we're available 24/7 and always happy to help