In this article:

• How do I know if I'm using the new Airalo or the public Airalo?
• If you're using the new Airalo
• If you're using the public Airalo

How do I know if I'm using the new Airalo or the public Airalo?

• If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup, and after that, whenever you buy a new package for your desired destination, it will be added to that same device automatically — no new eSIM needed.
• If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.

If you're using the new Airalo

Once your device is set up, Airalo stays installed on it, and it isn't something you reinstall or remove between trips.

Whenever you need data for a new destination, you can add a package for that destination to the same device, or top up an existing package if a top-up option is available. There's no need to reinstall or remove your eSIM between trips.

If you have more than one package on your device, they are used in the order you bought them (first bought, first used), and the next one activates automatically once the current one runs out or expires.

You can use your eSIM in any country that one of your purchased packages covers — just make sure the package you buy supports your destination before you go.

For more details, see the New Airalo - Setup Guide and FAQs.

If you're using the public Airalo

• The eSIM has available top-up data package options you can buy.
• You still have the eSIM installed on your device.
• You will use the eSIM in the supported country or countries

When you buy an eSIM, you will see if this eSIM has an available top-up package. If you plan on using the same eSIM again, please do not delete the eSIM. You can leave it installed and simply turn it OFF under Cellular Data Plans while not in use. You can keep on adding a top-up data package to your eSIM as long as there's an available top-up data package. To know how to top up an eSIM, see How can I top up an eSIM? Please note that you can only use your eSIM and data packages for the supported country.

When you can't use the same eSIM:

• There are no available top-up options.
• You plan on using your eSIM for a different country than you've used before and it's not supported.

If there are no available top-up options for your eSIM, then it is for one-time use only. You can safely remove the eSIM from your device once the data package is used up or has expired. [Can I remove an eSIM from my device? - Airalo Help Center]

When you want to use your eSIM in another country, please ensure that your eSIM and data packages support the country you are going to. Otherwise, you will not be able to use it. As a quick reference:

• Local eSIMs support one country only.
• Regional and Global eSIMs cover multiple countries.

If you have any more questions or require further assistance, please reach out to our support team — we're available 24/7 and always happy to help.