How can I use calls and texts with my eSIM?

Many Airalo eSIMs can make calls and send texts (SMS). If you're having trouble making calls and texts with your eSIM, it may be for a couple of reasons. Keep in mind that with the new Airalo, the eSIM is always data-only — this article applies to the public Airalo and to eSIMs that include a "Data, Voice & Text" package.

How do I know if I'm using the new Airalo or the public Airalo?

If the app asks you to set up your device once and add packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup, and after that, whenever you buy a new package for your desired destination, it will be added to that same device automatically—no new eSIM needed.
If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.

Does my eSIM include calls and texts?

While Airalo offers eSIMs with calls and texts, many only include data.

You can check what your eSIM includes before purchasing by looking for the Data / Calls / Texts tab. If you've already purchased an eSIM, go to My eSIMs → select your eSIM → View details to check what's included.

Plans labeled "Data / Calls / Texts" feature phone calls and text messaging, whereas "Data" options exclude these services.

Important: Your device settings do not show what your plan includes. On Android, the Calls and Messages options may appear for a data-only eSIM, but selecting them adds neither calling and texting service nor a phone number. Data-only eSIMs do not come with a phone number.

Warning: If your primary line stays active while you travel, incoming calls and voicemail on that line can still incur roaming charges from your home carrier, even with data roaming turned off. To learn how to prevent this, see "How can I avoid roaming charges when I use Airalo?"

Can I use messaging apps to make calls with data-only eSIMs?

Yes, you can usually use messaging apps like WhatsApp, Telegram, and Signal to make calls with data-only eSIMs, as these apps generally only use data.

Why isn't my eSIM with calls and texts working?

If your eSIM includes calls and texts, try the following if you’re having trouble sending or receiving calls and texts:

Make sure the eSIM is installed: You should be able to see it in your device settings.
Make sure your eSIM is selected for calls and texts: Follow the steps in the installation instructions.
Make sure you're in the eSIM's coverage area: This is the only location where your eSIM will work.

If you've done all of the above, try selecting the eSIM's network manually. Your eSIM will connect to a network within its coverage area — sometimes to multiple networks. It will usually automatically select the strongest available network, but may accidentally connect to a weaker network.

Go to My eSIMs → Select your eSIM → View details to see the list of networks available for your eSIM. Then, manually select one of these networks on your device:

How to select the eSIM Network manually on Android

Go to Settings → Connections → Mobile networks.
The exact path may vary depending on your device.
Select your Airalo eSIM.
Turn off "Select automatically" or "Automatically select network".
Wait for the available networks to appear.
Select a network listed in your Airalo eSIM details.

How to select the eSIM Network manually on iOS

Go to Settings → Cellular or Mobile Service.
Select your Airalo eSIM.
Tap Network Selection.
Turn off Automatic.
Wait for the available networks to appear.
Select a network listed in your Airalo eSIM details.

Once you've made any changes, restart your device if you're still having trouble.

How can I make international calls and texts with my eSIM?

You should always include the country code to make international calls or texts with your eSIM — make sure you enter phone numbers with a plus sign (+).

Correct: +1 555 123 4567
Incorrect: 001 555 123 4567 or 0555 123 4567

If the area code begins with a zero, remove the zero when dialing internationally.

Correct: +30 73 1234 5678
Incorrect: +30 073 1234 5678

Note: Local packages that include calls and texts are strictly for local communication within the country of coverage. These eSIMs do not support international calls or texts.

How can people call or text my Global eSIM?

When dialing a Global eSIM, you'll need to include the following:

A plus sign (+)
The country code of the eSIM (generally "+1")
The phone number

You don't need to modify or enter the country code separately.

If you still have questions, our support team is here for you. We're available 24/7 and always happy to help.