The answer depends on whether you're using the public Airalo or the new Airalo.

In this article:

• How do I know if I'm using the new Airalo or the public Airalo?
• If you're using the new Airalo
• If you're using the public Airalo

How do I know if I'm using the new Airalo or the public Airalo?

• If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup, and after that, whenever you buy a new package for your desired destination, it will be added to that same device automatically—no new eSIM needed.
• If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.

If you're using the new Airalo

One device is tied to one eSIM (identified by its ICCID). This same ICCID can't be used on more than one device, and it can't be used on multiple devices simultaneously.

If you use Airalo on more than one device, each device needs its own separate eSIM setup. Your account can have several devices, each with its own eSIM, but any packages you buy stay tied to the device they were originally added to.

If you get a new device, you'll need to install the Airalo app, log in, and go through setup again to create a new eSIM for it. Your previously purchased packages remain visible in your account, but stay associated with the device they were originally allocated to.

If you're using the public Airalo

eSIMs are designed for single-device use. They can't be installed or reinstalled on multiple devices.

Once you've activated an eSIM on a specific device, it becomes tied to that device and can't be transferred to another device. This restriction ensures that the eSIM remains securely associated with the intended user and device.

If you remove the eSIM from your device for any reason, such as upgrading to a new device or troubleshooting issues, you won't be able to reinstall it on the same device or any other device. You would need to purchase a new eSIM to connect to a mobile network on your device.

Please make sure you only install an eSIM on the device you intend to use for the duration of the eSIM's validity period.

If you need more assistance, please contact our support team. We'll be happy to help.