After confirming that your device* and eSIM support a 5G network, you should be able to connect at much higher data speeds. If you don't see 5G indicated in your phone’s status bar, please follow the steps below.
The steps to fix this are the same whether you're using the new Airalo or the public Airalo — only where you check whether your package or eSIM supports 5G differs.
How do I know if I'm using the new Airalo or the public Airalo?
- If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly "My eSIMs") to complete setup. After that, whenever you buy a new package for your desired destination, it will be added to that same device automatically — no new eSIM needed.
- If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.
Step 1: Check if your package or eSIM supports 5G
Before checking your phone settings, verify that 5G is supported by your plan for your current location:
- If you're using the new Airalo: Open the Packages tab, tap your package, and check the supported networks list to see if 5G is available.
- If you're using the public Airalo: Go to My eSIMs > View Details and check the supported network list for 5G availability.
Note: 5G availability depends on local network coverage and carrier agreements in your current location. If 5G is not available, your device will automatically connect to 4G/LTE.
Step 2: Check your device settings
Ensure that 5G is enabled in your phone's cellular settings.
On iOS (iPhone)
- Go to Settings > Cellular (or Mobile Data).
- Tap your Airalo eSIM line.
- Tap Voice & Data and ensure either 5G On or 5G Auto is selected.
Tip: Choosing 5G Auto optimizes battery life while maintaining 5G speeds when needed.
On Android
- Go to Settings > Connections (or Network & Internet).
- Tap Mobile Networks (or SIMs > select your Airalo line).
- Tap Preferred Network Type.
- Ensure 5G / 4G / 3G / 2G (Auto) or 5G Enabled is selected.
Step 3: Refresh your network connection
If 5G is enabled in your settings and supported in your area, refresh your connection:
- Turn Airplane Mode ON for 10 seconds.
- Turn Airplane Mode OFF to force your device to re-authenticate with the network.
If you still don't have a 5G connection, please contact us through our support channels for further assistance.
