How can I top up an eSIM?

Only rechargeable eSIMs can be topped up. You can check whether the eSIM is rechargeable or not under the “Additional information” tab before purchase. 

After your purchase, you can find the “Top up” option available for rechargeable eSIMs under the “My eSIMs” tab.

1. Log into your Airalo account

2. Go to My eSIMS

3. Tap “Top up” on the eSIM you wish to add a new package

4. Select the Top-up package you wish

If there is no “Top-up” button, or the button doesn’t work, this means the eSIM is non-rechargeable, or there has been a network carrier change for the eSIM. In this case, please purchase a new eSIM. 

Note: If the top-up does not activate automatically, please follow the steps below:

• Restart your phone after topping up the service 
• Turn airplane mode on and off to recover the connection. 
• Disable LTE and select 3G or WCDMA/GSM in your device settings. Then you may manually select a supported network selection and reboot the handset. You may switch back to using LTE/4G after activating a top-up package.

If you have any questions, please feel free to contact support.