Question 1

Where can I find my eSIM Manual Installation details?

Accepted Answer

On Airalo website/app:

- Go to My eSIMs and click on Details.
- Under Install eSIM on your Phone, click on Manual.
- You will be provided with the installation details.

Question 2

What payment methods do you accept?

Accepted Answer

We accept the following payment methods:

- Visa, MasterCard, American Express credit and debit cards
- Paypal
- Airmoney (Airalo reward currency)

Question 3

Why do I need to upload my passport photo and details?

Accepted Answer

Certain countries require customers to complete a Know Your Customer (KYC) process before activating a new telecommunication service. If an eSIM requires an eKYC process, it will be stated above the “Buy Now” or “Proceed to Submit Documents” button of the selected data package on the app or website.

Question 4

When does my eSIM data package expire?

Accepted Answer

Each data package has its own validity period (e.g. 1 day, 7 days, 30 days, etc.) The validity period starts when an eSIM is connected to an allowed network. The validity period of your data package can expire early if you consume your data balance before the end of the validity period.

Question 5

How do I change my APN settings?

Accepted Answer

An APN is an access point name and you may need to customize your device APN settings to get access to data with certain Airalo eSIMs. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details.

Question 6

When can I install my eSIM?

Accepted Answer

You can install your eSIM anytime after you purchase it. It will be activated and the validity will begin as soon as your device is connected to an allowed network. Please note that certain Airalo eSIMs activate upon installation. If this is the case, it will be stated in the Additional Info which is at the bottom-right of the selected data package page.

Question 7

How do I know if there is an eSIM for my desired country?

Accepted Answer

Airalo has coverage over 190 countries and regions!

Visit our home page or download the Airalo app for free on the Apple app store (iOS) or the Google play store (Android) and enter your desired country to see a list of available eSIM plans.

Question 8

How do I install and start using an eSIM on my Android device?

Accepted Answer

In order to install your SIM:

- Your device needs to be eSIM compatible. Android devices that are eSIM compatible have an “Add Carrier” menu 
- Your device needs to be network unlocked
- You need to have a good network/WiFi connection

Question 9

How do I install and start using an eSIM on my iOS device?

Accepted Answer

There are two ways on how to install the eSIM to your iOS device: https://www.airalo.com/installation-guide
- By scanning the eSIM QR Code
- By adding the eSIM manually

Question 10

How do I sign up for an Airalo account?

Accepted Answer

Go to Airalo website/Airalo App. > Click on Log in/Sign up in the top right corner. > Enter your details. > Click on the Sign up button. > Activation Code will be sent to your email. > Enter the Activation Code and select Continue.

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