The answer to this question will depend on whether you are using the public Airalo or the new Airalo.

How do I know which version of the app I’m using?

• If the app asks you to set up your device once and buy packages, you are using the new Airalo. Simply open the Packages tab (formerly “My eSIMs”) to complete setup, and after that, whenever you buy a new package for your desired destination, it will be added to that same device automatically - no new setup needed.
• If the app shows individual eSIM installation instructions for each purchase and the My eSIMs tab instead of Packages, you are likely using the public Airalo.

Validity or data consumption: which one counts?

The eSIM data package expiration date depends on the eSIM validity or data consumption. Your eSIM data package will last for the presented validity period, as long as you do not consume all data before then. The validity period starts when the eSIM activates.

• If you’re using the new Airalo: Activation happens automatically once your device, which you already set up, connects to a supported network in the package’s destination.
• If you’re using the public Airalo: Most eSIMs will activate when the installed eSIM connects to the supported network at the destination. Depending on the eSIM, it can also activate at the time of the installation, regardless of your location. You can check this information prior to purchase by going to Package details > Activation Policy.

In order to know when it is the best time to install your eSIM, please check When can I install my eSIM?

If you have any more questions or require further assistance, please reach out to our support team - we’re available 24/7 and always happy to help.