You can find step-by-step instructions in our installation guide.

Please note that in order to install your eSIM:

• Your device needs to be eSIM compatible
• Your device needs to be network unlocked 
• You need to have a good network/WiFi connection

There are 2 ways to add an eSIM to your device(please note these steps may differ depending on your device):

Option 1 – By scanning the eSIM QR Code

To scan the QR Code and set up your eSIM, please follow these steps:

1. Go to My eSIMs to find your QR code via the app or the website.
2. Go to Settings on your device.
3. Go to Cellular/Mobile.
4. Add Cellular/Mobile Plan.

5. Scan your eSIM QR Code (open on another device) and enter the 4-digit confirmation code when prompted

6. Turn on your eSIM under Cellular/Mobile Plan

7. Select your eSIM for Cellular/Mobile data

8. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)

9. Set up an APN(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

Option 2 –  By adding the eSIM manually

If you are experiencing issues scanning the QR code or are unable to scan the QR code, you can enter eSIM details manually. Please follow these steps:

1. Go to My eSIMs to find your Manual Installation details via the app or the website 
2. Go to Settings on your device
3. Go to Cellular/Mobile
4. Add Cellular/Mobile Plan

5. Select Enter Details Manually. You will be asked to enter:

• SM-DP+ Address
• Activation Code
• Confirmation Code(if available)

6. Turn on your eSIM under Cellular/Mobile Plan

7. Select your eSIM for Cellular/Mobile data

8. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)

9. Set up an APN(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

Where can I find my eSIM confirmation code?

Some eSIMs require a confirmation code. If this is the case, you can find your eSIM confirmation code in My eSIMs.